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Hollywoodbets Recruitment 2023/2024

Applications are invited from interested and suitably qualified candidates for Hollywoodbets Recruitment 2023/2024.

Hollywoodbets is a sports betting company based in South Africa. It is also known as Hollywood Sportsbook. It currently operates in South Africa, Mozambique, Ireland, and the United Kingdom. The company offers betting via its website, mobisite, call center, and USSD.

We are recruiting to fill the following position below:

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Job Title: Credit – Team Leader


Hollywoodbets has an exciting opportunity available for a Credit – Team Leader to be based at Umhlanga, Durban. The position will be responsible for the loan application process, review and approval of the loans loaded by the Loan Administrator onto Webfin, maintenance of the loan library (including Webfin), and the management of the team. This would further entail driving marketing and new sales for the business in order to meet growth targets. In addition to dealing with consumer queries, related administrative matters and compliance audits. Stay abreast with changes in the microfinancing industry and related changes to Acts/Regulations.

The  Credit -Team Leader will be responsible for the credit management of the group with regards to extending credit, taking of security where required, credit guarantee insurance where required, reviewing trade references, reviewing credit bureau reports, issue letters of demand, instructing attorney’s, validating proposed credit notes and ensuring timeous collections.

Key Responsibilities

Financial metrics

  • Analyse applicants’ financial status/affordability and credit status to determine feasibility of granting loans.
  • Review copies of loan application forms, credit history, bank statements, pay slips, any other proof of income and necessary FICA documentation.
  • Review applicant’s loan application form and ensure all information is complete.
  • Negotiate settlement discounts on behalf of applicant where applicable.
  • Confirm that the loan applicant’s details, income and expenses are accurately captured on the Webfin/loan system.
  • Meet with the applicant to obtain information for loan applications, interrogate income/expenses for the purpose of validating their affordability and to answer questions about the process.
  • Explain to the applicant the different types of loans and credit options that are available, as well as the related terms and conditions.
  • Review the loan applicant’s credit agreement to ensure that it is complete and accurate and in line with what has been captured on Webfin/loan system.
  • Approve loans within specified limits and refer loan applications outside those limits to management for approval.
  • Handle applicant/customer complaints and take appropriate action to resolve them including escalation when necessary.
  • Stay abreast with new types of loans, other financial services and other products to better meet applicants’ and business’s needs.
  • Review and update applicants loan files and Webfin/loan system.
  • Review payment schedules, settlement values and minimum living expenses.
  • Work with applicants to identify their financial goals and to find ways of reaching those goals.
  • Send out credit agreements, statements, declination letters etc.
  • Assist with completion of NCA reports.
  • Review loan packs for sign off.
  • Review of internal controls and confirm that the company is compliant with NCA, internal audit and the company’s own policies and procedures.
  • Driving marketing and new sales for the business in order to meet growth targets set by management.
  • Management of the loan administration team by providing guidance, training, mentorship, supervision as well as performance management of individual team members.
  • Maintain the accuracy of the data loaded in Webfin as well as to ensure information on Webfin is up to date and relevant.
  • Review the management accounts of the business and drive effective cost management.
  • Ensure accurate reconciliation of payroll deductions to deductions per Webfin.
  • Ensure timeous submission of reports (such as the monthly stats report, daily report, deductions report for payroll etc).
  • Ensure regular follow up and focus on debt collection and handed over amounts.
  • Ensure adequate provisioning of bad debts.
  • Ensure timeous posting/emailing of statements and loan agreements to loan applicants
  • Ensure only approved Keshi marketing material is used.
  • Ensure timeous maintenance of various registers (declined loans/marketing).
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Financial Metrics/Operational Duties – Credit Management

  • Detailed review of credit application pack for the extending of credit facilities.
  • Ensure COD and Credit applications have been obtained, appropriately completed, appropriately signed and saved accordingly.
  • Ensure that the customer credit application tracker is correctly completed, timeously completed and is up to date.
  • Detailed and thorough review of supporting documents in light of extending credit facilities including detailed review of credit bureau reports.
  • Obtaining trade references.
  • Obtaining of security (where required).
  • Ensure timeous follow up for collection of late payments or long outstanding debtors.
  • Issue letter of demands (where necessary) to customers that have defaulted.
  • Instruct and liaise with attorney’s with regards to handing over outstanding debt.
  • Timeous follow ups with the customer, team and attorney on collections and related tasks.
  • Attend to credit guarantee insurance (where required) and ensure correct processes being followed in light of the credit guarantee insurance terms/conditions/set processes.
  • Ensure correct credit limit has been set and maintained on the accounting package.
  • Ensure that specific approval is obtained for a sale that causes the set credit limit to be exceeded.
  • Ensure that changes to the credit limit or terms is appropriately approved.
  • Ensure timeous and professional communication with the customer with regards to approved credit limit as well as changes to credit limit.
  • Ensure consistent application of a credit policy and related training manuals/templates.
  • Ensure that the credit policy and related training manuals/templates are updated regularly to match changing business and economic environments.
  • Analysis and preparation of credit reports according to daily/weekly/monthly and yearly deadlines.
  • Timeous sending out of debtors age analysis to managers with the business/group.
  • Ensure timeous raising of sales invoices.
  • Ensure timeous sending out of sales invoices, credit notes, delivery notes and statements to the customer.
  • Continuous focus on optimization of credit management processes.
  • Manage relations with collection agencies.
  • Manage relations with credit reporting agencies.
  • Manage relations with credit insurance.
  • Consistent application of a credit policy and training manual.
  • Ensure adequate provisioning of bad debts.
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  • Approval and creation and maintenance of roles and job descriptions and KPIs/KPAs.
  • Performance management of team members and disciplinary.
  • Enforcing ethical, honest, transparent, fair work environment.
  • Approving of training as and when needed for team members.
  • Formal setting up of individual team member meetings (Initial meeting to layout the KPIs/KPAs, quarterly tracking meeting, half year review and year-end review.
  • Adequate recognition of team member efforts and motivation of team members.
  • Talent retention (through role creation, career path planning).
  • Succession planning.
  • Sustainable morale and team building.
  • Ethics and fraud workshops.
  • Recruitment and related interviews.
  • Induction and comfort or new team members.
  • Appropriate and fair leave planning.
  • Monitoring of sick leave.
  • Approval of leave, bio time, phone usage.
  • Implementation of HR initiatives.
  • Monitoring of team member productivity, punctuality, breaks and smoke breaks.
  • Approving and monitoring of overtime.
  • Promotion of a healthy work environment. 

Compliance, risk and quality

  • Creation and review of customer feedback assessment.
  • Legal agreements in place with all suppliers and customers and landlords (where applicable).
  • Creating, maintaining and enforcing company policies and procedures.
  • 100% compliance with health and safety regulations (where applicable).
  • Compliance with relevant laws and regulations relating to operations.
  • Regular risk assessments and maintenance of risk register.
  • Intense focus on quality with regards to communication, capturing, documentation etc.
  • Maintenance of department process write-ups/ system descriptions and quarterly updating
  • Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
  • Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models – of which is substantiated by facts with no numbers in the formulas
  • Ensure the above (final version) and other documents are chronologically saved/backed up.
  • Effectively deal with internal, external, SARS, NCA and BEE auditors.
  • Promote declaration of all gifts.
  • Promote non acceptance of kickbacks. Instances to be reported immediately.
  • Promote declaration all conflicts of interest upfront.
  • Promote a culture of confidentiality within the business with regards to the protection of personal information.
  • Ensure all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment.
  • Stay abreast with changes in the microfinancing industry and changes to the Act/Regulations.
  • Ensure that Keshi/Credit Policies, Procedures, Manuals and training manuals are maintained and updated accordingly.
  • Ensure that various Keshi/Credit templates/forms/agreements/ T&Cs are maintained and updated accordingly
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Growth and new markets/products

  • Customer relationship management.
  • Key supplier relationship management.
  • Source new business and new products.
  • Development of existing business and products.
  • Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals.
  • Assist with company projects or lead company projects as allocated from time to time.

Minimum Requirements

  • 1 – 2 years’ experience within a finance role.
  • Completed/studying towards a relevant qualification.
  • Pastel Evolution (or similar software) experience.

How to Apply

Interested applicants should kindly visit the company website to get more details and submit the application(s).