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BA Personnel Recruitment 2023/2024

Applications are invited from interested and suitably qualified candidates for BA Personnel Recruitment 2023/2024.


BA Personnel’s business model is unique and the first in is offering worldwide. Our model is to ensure a seamless process direct from application through to online interaction with prospective candidates to introduction and submission to our respective clients.


We are recruiting to fill the position below:

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Job Title: Senior Premium Administrator (Life and Funeral Insurance)


Our client is seeking a dynamic candidate for a Premium Administration Team Leader role with experience on Funeral and life premiums.


Duties & Responsibilities

  • Operational management of the Billing and Recon Section in Policy Administration Department;
  • Ensure that staff adhere to working hours;
  • Ensure that staff follows processes. i.e. Completing  Attendance Registers;
  • Ensure that staff is made aware of any changes, new products, cancellations etc.
  • Ensure that deadlines are met within the Billing section;
  • Ensure that all functions are completed and processes adhered to;
  • Setting & attainment of Department Objectives;
  • Ensure that staff keep to agreed departmental standards;
  • Ensure that deadlines are met by all staff;
  • Ensure that  staff work is checked for quality;
  • Ensuring the effective operation of the Billing Section in Policy Admin Department;
  • Optimal human resource allocation and utilization (e.g. rationalizing functions & activities, capacity planning, productivity improvements);
  • Liaison with various internal departments in connection with new Products / Campaigns
  • Regular staff meetings to update staff with information affecting the operations of the department;
  • Evaluation and implementation of incentive scheme;
  • Production of daily, weekly and monthly reports to monitor progress and performance;
  • Staff performance management and discipline;
  • Participation in ad hoc projects, e.g. Process flows etc.
  • VIP Changes – Ensuring that all AR and leave forms are completed and submitted for the department
  • Providing any adhoc reports needed for the Billing Section
  • Mystery Shopper
  • Updating  KPA’s and Providing Workload reports
  • Placing Stationery orders
  • Passing of Journals
  • Updating the Pep Health Chart & Admin Reports
  • Providing Claims Experience
  • AFD  Company recon
  • Updating and escalating System Issues
  • Attending to escalated Telephone queries/Email queries/staff queries
  • Routine Systems/DB Feedback from staff
  • Updating system Bill to Date on Exergy
  • Processing Renewals
  • Processing Month End Tasks (Arrears, Commissions, Accounting period)
  • Ensuring compliance with statutory provisions as may be required, specifically the Policy Holder Protection rules;
  • To take such steps and actions as are necessary to ensure that the department operates efficiently;
  • Assisting with special projects when asked to;
  • Attendance at all Company training and functions;
  • Escalation of serious issues to your manager, or failing them, the General Manager;
  • Correct completion and use of all Company documentation as may be provided to you;
  • Appropriate and correct use of all Company facilities and tools as may be provided to you;
  • Compliance with appropriate dress code and standards of personal hygiene, neatness and conduct;
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Desired Experience & Qualification

  • Matric
  • Supervisor and managing experience (+5 people)
  •  Accounting diploma/degree (or equivalent) will be an added advantage

Skills Required

  •  Target Driven
  •  Team Player
  •  Excellent communication skills
  •  MS Word and Excel
  •  Planning, organizing and controlling activities & staff
  •  Able to manage available resource to maximise productivity and efficiency
  • Able to cope and work under pressure
  •  Attention to detail Punctual and reliable
  •  Ability to priorities tasks

How to Apply

Interested applicants should kindly visit the company website for more details and submit the application(s).