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Thanda Human Capital Recruitment 2023/2024

Applications are invited from interested and suitably qualified candidates for Thanda Human Capital Recruitment 2023/2024.

Thanda Human Capital is a specialist recruitment consultancy that focuses on the supply of permanent, interim and contract resources to the industries.

We are recruiting to fill the following position below:

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Job Title: Associate CX – Night Shift American Call Centre

The purpose of this role is to train, coach, and evaluate agents’ interactions, ensure the agents are ready, and prepared, and deliver exceptional customer intro.

This is a night-shift American call centre therefore we will only consider candidates residing in Alexander and Sandton

Duties & Responsibilities


  • Delivers induction, product, systems, and customer experience training to agents
  • Deliver refresher training as required
  • Creates a training environment conducive to providing the best possible learning experience
  • Ensures completion of learning assessments and provides relevant feedback

Quality Evaluations

  • Monitors and evaluates agent’s client interactions against the agreed methodology.
  • Identifies areas of strength, development, and process improvements.


  • Provides coaching in a confidential setting to improve and/or maintain service, minimize errors, and capture coaching feedback onto the relevant system


  • Operates within the agreed work schedule and meets quality standards independently.
  • Remain relevant through call-taking and/or listening.
  • Do floor walking and agent support during OJT (on-the-job training).
  • Facilitate calibration and/or voice of customer sessions.


Administration, Record Keeping and Reporting

  • Accurately record training and coaching interventions
  • Provides feedback on training material updates required
  • Provides quality reports per the business unit requirements

Package & Remuneration

R10 500pm to R12 000pm depending on current salary and candidates’ previous experience related to the role.


How to Apply

Interested applicants should kindly visit the website to apply.