MCM Management Solutions Recruitment 2023/2024

Conduct business analysis in line with business requirements:

• Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.
• Analyse and understand the business’ requirements and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions.
• Contribute to translating the business goals into design in line with systems architecture.
• Ensure the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
• Collaborate closely with solutions teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.
• Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, re-usable and sustainable and solve complex business problems.
• Participate in user acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
• Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
• Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
• Define reporting requirements and integration points on affected components using, amongst others, diagrammatic representations.
• Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.
• Keep abreast of the latest IT trends and practices to optimize service offerings and minimize risk.

Collaboration:

• Build and maintain relationships with internal and external stakeholders.
• Effective and consistent service delivery and support to all internal and external stakeholders in order to ensure that expectations are managed.
• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback and provides exceptional service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance internal service delivery.
• Manage stakeholder query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.

Self-management, teamwork, and values:

• Contribute in creating a positive work climate and culture that energizes employees, gives meaning to work, minimizes work disruption and maximizes employee productivity.
• Effectively manage your performance within the team in order to ensure business objectives are achieved.
• Be and encourage innovation, change agility and collaboration within the team.
• Manage own performance and development by ensuring performance contract plan in place.
• Live the Momentum Metropolitan values.
• Live the BSS (MSTI Business Solutions and Support) team philosophy

Competencies

• Strong presentation skills; ability to present to audiences at all levels using different media.
• Ability to engage with audience; obtain requirements; obtain buy-in for the concept/proposal.
• Good facilitation skills; ensuring all stakeholders participating, dealing with different personality and behavioural styles, stimulating out of the box thinking, ability to effectively summarise and capture salient points.
• Ability to converse comfortably with the technical teams and gather more information if required.
• Strong communication skills both in a 1-to-1 and larger group setting.
• Strong communication both in a relatively technical context as well as with non-technical users and other communities.
• Strong documentation skills (Business writing skills, Use case documentation, modelling skills (i.e. MS Visio etc)).
• Analytical and problem solving skills: Seek information from a wide range of sources, critically evaluate, test hypothesis.
• Differentiate between urgent and non-urgent, important and unimportant according to formal prioritisation lists.
• Master the 80/20 rule to prevent analysis paralysis, articulate clearly the risks and identify and manage the risk mitigation plans.
• Ability to take a stand and drive hard for resolution on key issues.
• Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
• Manages self and relationships with others effectively and provides perspective in difficult situations.