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Fidelity Services Group Recruitment 2023/2024

Applications are invited from interested and suitably qualified candidates for Fidelity Services Group Recruitment 2023/2024.

Fidelity Services Group is Southern Africa’s largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation is fundamental to our impressive record of accomplishments. 

We are recruiting to fill the following position below:

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Job Title: Business Analyst – Fidelity Cashmaster, Waltloo


Position: Business Analyst

Reporting to: Research and Development Manager

Location: Waltloo, Pretoria



We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our product’s. Analyzing and improving exiting processes, analysing data and providing presentable process documentation and reports to management. The candidate will collaborate with cross-functional teams to deliver high-quality, reliable, and efficient solutions.

Minimum Requirements

  • Relevant Diploma / Bachelor’s degree for business analysis.
  • Five or more years of experience in analytics, systems development, process documentation and reports.
  • Excellent communication skills, with an ability to translate data into actionable insights.
  • Solid understanding of real-time operating systems, and software-hardware interaction.
  • Ability to read datasheets and technical specifications.
  • Experience with testing and validation methodologies for hardware and firmware is a plus.

Key Performance Areas: (not totally inclusive)

  • Have a full understanding of the product/s.
  • Partner with stakeholders across business units to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams.
  • Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
  • Have a basic understanding of all the hardware, software and firmware that the product is made up of.
  • Keep up to date product specifications for knowledge sharing between project teams and requirements reuse.
  • Assist in the development of new products by working closely with engineers, and other technical team members.
  • Understand all the business rules.
  • Maintain all documentation related to the product/s.
  • Be able to interface with customers and senior management.
  • Manage the change control for the product/s.
  • Analyse customer patterns and habits to determine which products are most likely to be successful in the marketplace.
  • Monitor and ensure consistency across products.
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Core Competencies and Skills

 Core Competencies

  • Strong analytical and problem-solving skills.
  • Excellent teamwork and communication skills to collaborate effectively with cross-functional teams.
  • Detail-oriented approach with a focus on quality, reliability, and efficiency.
  • Experience with testing and validation methodologies for hardware and firmware is a plus.
  • Knowledge of regulatory compliance standards for electronic products is desirable.
  • Strong written and oral communication skills
  • Ability to work independent and part as a team.
  • Ability to work under pressure and meet targets and deadlines.
  • Able to work effectively in a complicated environment with minimal management guidance/supervision.
  • Any other tasks given by management.
  • Ability to multi-task and prioritize work schedules.


  • Analytical
  • Communication
  • Critical thinking
  • Diplomacy
  • Leadership and team building
  • Change management
  • Project management
  • Persuasion and influencing
  • Judgement and decision making
  • Service orientation

How to Apply

Interested applicants should kindly visit the company website for more details and submit the application(s).