Jobs
BA Personnel Recruitment 2023/2024
Applications are invited from interested and suitably qualified candidates for BA Personnel Recruitment 2023/2024.
BA Personnel’s business model is unique and the first in is offering worldwide. Our model is to ensure a seamless process direct from application through to online interaction with prospective candidates to introduction and submission to our respective clients.
We are recruiting to fill the position below:
Page Contents
Job Title: Senior Premium Administrator (Life and Funeral Insurance)
Introduction
Our client is seeking a dynamic candidate for a Premium Administration Team Leader role with experience on Funeral and life premiums.
Duties & Responsibilities
- Operational management of the Billing and Recon Section in Policy Administration Department;
- Ensure that staff adhere to working hours;
- Ensure that staff follows processes. i.e. Completing Attendance Registers;
- Ensure that staff is made aware of any changes, new products, cancellations etc.
- Ensure that deadlines are met within the Billing section;
- Ensure that all functions are completed and processes adhered to;
- Setting & attainment of Department Objectives;
- Ensure that staff keep to agreed departmental standards;
- Ensure that deadlines are met by all staff;
- Ensure that staff work is checked for quality;
- Ensuring the effective operation of the Billing Section in Policy Admin Department;
- Optimal human resource allocation and utilization (e.g. rationalizing functions & activities, capacity planning, productivity improvements);
- Liaison with various internal departments in connection with new Products / Campaigns
- Regular staff meetings to update staff with information affecting the operations of the department;
- Evaluation and implementation of incentive scheme;
- Production of daily, weekly and monthly reports to monitor progress and performance;
- Staff performance management and discipline;
- Participation in ad hoc projects, e.g. Process flows etc.
- VIP Changes – Ensuring that all AR and leave forms are completed and submitted for the department
- Providing any adhoc reports needed for the Billing Section
- Mystery Shopper
- Updating KPA’s and Providing Workload reports
- Placing Stationery orders
- Passing of Journals
- Updating the Pep Health Chart & Admin Reports
- Providing Claims Experience
- AFD Company recon
- Updating and escalating System Issues
- Attending to escalated Telephone queries/Email queries/staff queries
- Routine Systems/DB Feedback from staff
- Updating system Bill to Date on Exergy
- Processing Renewals
- Processing Month End Tasks (Arrears, Commissions, Accounting period)
- Ensuring compliance with statutory provisions as may be required, specifically the Policy Holder Protection rules;
- To take such steps and actions as are necessary to ensure that the department operates efficiently;
- Assisting with special projects when asked to;
- Attendance at all Company training and functions;
- Escalation of serious issues to your manager, or failing them, the General Manager;
- Correct completion and use of all Company documentation as may be provided to you;
- Appropriate and correct use of all Company facilities and tools as may be provided to you;
- Compliance with appropriate dress code and standards of personal hygiene, neatness and conduct;
Desired Experience & Qualification
- Matric
- Supervisor and managing experience (+5 people)
- Accounting diploma/degree (or equivalent) will be an added advantage
Skills Required
- Target Driven
- Team Player
- Excellent communication skills
- MS Word and Excel
- Planning, organizing and controlling activities & staff
- Able to manage available resource to maximise productivity and efficiency
- Able to cope and work under pressure
- Attention to detail Punctual and reliable
- Ability to priorities tasks
How to Apply
Interested applicants should kindly visit the company website for more details and submit the application(s).