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Armstrong Appointments Recruitment 2023/2024

Applications are invited from interested and suitably qualified candidates for Armstrong Appointments Recruitment 2023/2024.

Armstrong Appointments is a leading South African recruitment agency specializing in Executive, Specialist skill Appointments, and Headhunting Services across a wide range of commerce and industry sectors. Established in 2003 by Sharon Armstrong, Armstrong Appointments’ vision remains to provide a specialized, dynamic, and tailored approach to recruitment and finding candidates’ permanent work.

We are recruiting to fill the following position below:

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Job Title: Manager: Outsource Collections & Recoveries


Our client in the retail industry based in Cape Town are currently seeking the skills of a Manager: Outsource Collections & Recoveries


Duties & Responsibilities

Main job function

The ideal candidate for this management role will be responsible to maximise outsourced early and late stage collections, as well as post charge off collections (recoveries) by effectively engaging and managing a large panel of external debt collections agencies.

• Support the Senior Manager in the execution of Outsource collections and Recoveries strategies
• Responsible for meeting collections targets by managing day to day relationships with external collections agencies
• Give input to the development of strategies, policies & procedures;
• Support the Senior Manager by implementing and monitoring operating plans in line with strategies as well as policies & procedures
• Ensure compliance with operating plans & highlight operational risks & controls
• Ensure adherence to key stakeholder’s policies & procedures approved by the Steerco
• Ensure adequate environmental controls & exception reporting in line with policies
• Manage outsourced collections and Recovery activities according to agreed performance measures, including operating plans & expense budgets
• Coordinate activities with external agencies, manage agency relationships throughout the process
• Ensure regular audits of agency compliance to strategy, policies & procedures;
• Proactively share information & expertise with internal & external stakeholders
• Continuously seek improvements in recovery processes, products & technology & manage the change process
• Present monthly portfolio performance to agencies
• Manage reputational risk across the portfolio
• Ensure that all EDC’s engagements are accurately recorded on the appropriate systems
• Manage a small internal team (+-10 staff) from Supervisors to agents
• Be an active and accountable member of the Credit Operations Management team
• Analyse information and optimally translate this into the improvement of performance
• Forecast and analyse data against targets on a daily, weekly and monthly basis
• Compile and distribute reports on a monthly basis
• Give input to the development of operational and KPI reporting
• Stay abreast of market trends, relevant legislation & events in appropriate industry

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Desired Experience & Qualification




Relevant tertiary qualification would be an advantage



 Criteria• Minimum 5 years relevant Internal and or External Collections experience
• Minimum 2-5 years management experience in collections
• Good commercial understanding and awareness of best practice unsecured collections and recovery
• Knowledge of collections and recovery strategies, processes and methodologies
• Sound analytical skills
• Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act)
• Knowledge of debt review, sequestration and administration processes will be an advantage
• Understanding of the Vision and CAS software will be an distinct advantage
• Must be able to travel regularly

• Sound analytical skills
• Ability to demonstrate conceptual thinking
• Strong communication skills


How to Apply

Interested applicants should kindly visit the company website for more details and submit the application(s).