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Pro Talent Recruitment 2023/2024

Applications are invited from interested and suitably qualified candidates for IPro Talent Recruitment 2023/2024.

Protalent is a leading HR outsourcing company in Nigeria. At Protalent, we have gathered a team of HR professionals who have garnered vast experience.

We are recruiting to fill the following position below:


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Job Title: Claims Specialist


We are seeking a dynamic and detail-oriented Claims Administrator to join our Short-Term Insurance team. The ideal candidate will play a crucial role in efficiently managing and processing claims for both commercial and personal lines of insurance. This position requires a strong understanding of insurance policies, exceptional organizational skills, and the ability to provide exceptional customer service to clients throughout the claims process.


Duties & Responsibilities

  • Claims Processing: Accurately assess and process insurance claims, adhering to company guidelines and industry regulations.
  • Documentation: Maintain comprehensive and organized records of all claims, correspondence, and related documents.
  • Investigation: Conduct thorough investigations to validate the authenticity and accuracy of claims, collaborating with relevant parties such as clients, adjusters, and external experts as needed.
  • Policy Interpretation: Analyze insurance policies to determine coverage, limitations, and exclusions, and communicate these findings to stakeholders.
  • Communication: Effectively communicate with clients, brokers, and other stakeholders to provide updates on claim status, request additional information, and address inquiries promptly.
  • Negotiation: Engage in negotiation with claimants, third parties, and service providers to ensure fair and efficient resolution of claims.
  • Quality Control: Perform quality control checks on claim documentation to ensure accuracy and compliance with internal and regulatory standards.
  • Reporting: Generate and present regular reports on claims status, trends, and outcomes to management for analysis and decision-making.
  • Customer Service: Deliver exceptional customer service throughout the claims process, demonstrating empathy and professionalism in interactions with clients during what can be challenging situations.
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Desired Experience & Qualification

  • Must have RE5
  • FAIS credits or busy completing an NQF5 in Insurance
  • Minimum 3 years experience in claims administration
  • Class Of Business in Personal and Commercial Lines will be advantageous.

Package & Remuneration

R 20 000 – R 45 000 CTC Per Month depending on experience

How to Apply

Interested applicants should kindly visit the company website to get more details and submit the application(s).