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Lascom Management Systems Recruitment 2023/2024

Applications are invited from interested and suitably qualified candidates for Lascom Management Systems Recruitment 2023/2024.

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Lascom Management Systems specializes in the design, supply, and maintenance of business information systems as well as consulting and support services to address the needs of businesses.

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We are recruiting to fill the following position below:

Page Contents

Job Title: Internal Sales Manager

Introduction

A leading supplier of power tools and hardware to the retail, motor and industrial industries is looking for an Internal Sales Manager to join their successful team.

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This position will be responsible for all aspects of managing the Call Centre as a value adding, effective and efficient in operations by maintaining and continually improving business processes so as to provide exceptional customer service.

Duties & Responsibilities

  • Yield on revenue sold is at the required level of Gross Profit
  • Increased turnover of existing customers across the entire account base
  • Manage opportunities to win business where Customers currently favour competitors’ products
  • Formulate and implement plans with sales team to increase turnover per existing customer
  • Manage the sales team to ensure a win/win business solution in meeting client and company needs
  • Inform Customers of new products/brands, promotional campaigns or joint marketing programs
  • Submit feedback on team performance
  • Obtain Customer information from sales team and maintain the accuracy of the information on Debtors Master file
  • Drive usage of B2B (Rapid Trade) platform
  • Ensure all complaints and queries are resolved within SLA
  • Identify and set up meetings with key role players to discuss the roles and responsibilities and possible areas of cooperation, improvement and conflict
  • Analyse credit codes by reason code and recommend corrective action to organisation
  • Manage head counts and staff costs within agreed budgets
  • Achieve Employment Equity targets
  • Maintain effective leave planning and absenteeism management
  • Facilitate training and development interventions
  • Review performance in discussion with employees, agree ratings and set goals for new period
  • Continuously communicate and provide constructive feedback and coaching to employees
  • Take disciplinary action where required
  • Develop formal succession plan for key positions
  • Compile and maintain database of key stakeholders
  • Ensure accuracy and integrity of data
  • Ensure functionality of platform is effective. Recommend system enhancements
  • Implement key stakeholder / Customer communication
  • Manage functionality of Call Centre infrastructure.
  • Compile and submit relevant Call Centre and Customer Service management information reports
  • Manage expenses in Call Centres within agreed parameters
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Desired Experience & Qualifications

  • Matric (Grade 12)
  • Customer Service or Contact Centre qualification
  • 3-5 years’ experience in customer focused, operational management
  • Minimum of 2 years analytics and data experience

Package & Remuneration

R35K – R40K CTC + Commission based on team performance

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How to Apply

Interested applicants should kindly visit the company website to get more details and submit the application(s).