First Care Solutions Recruitment 2023/2024

The primary objective is to assist the emergency units with centralized administration, including booking creation, account administration, Electronic Medical Record (EMR) enablement, and Telemedicine administration. For specific redundancy purposes, you will be required to work at other practice locations (this will include traveling) due to the operational need. Essential Duties & Responsibilities Central Administration Daily Functions • Booking creation and EMR enablement o Hospital integrated systems ▪ Monitor diaries, enable debtor to check and creation (black As), check new bookings o Manual booking creation ▪ Monitor inbound admission forms (photo/image via email / WhatsApp / Bitrix channels) ▪ Booking and debtor checks and creation • Clinical Team support for Express Bookings and general administration o Call center / WhatsApp or Bitrix Channel for 24-hour assistance with bookings, patient details, imports o Assistance with emailing of clinical documents • Invoice generation (ICD-10 coding & Tariff Coding), rejection monitoring, case management and initial contact o Apply/ensure case management selection criteria. o Manage and track diaries for case management o Attend to backlog or overflow emergency unit billing o Generate invoice per doctor’s selection, review against case management billing rules o ICD-10 code and invoice tariff codes • Telemedicine Administration o Booking and diary management across multiple diaries / entities o Attend to telephonic inquiries and bookings o Generate invoices and monitor rejections o Facilitate online payments, where applicable o Manage and create online and telephonic bookings per process / workflows o Manage the telemedicine email inbox o Daily, weekly and monthly statistics Emergency Unit Daily Operations (where redundancy is required) • Paperwork Check and Collection o Check daily paperwork against register / stats o Collect outstanding paperwork from unit • Capture Patient / Debtor details (including hospital number) onto billing software • Bill account with correct procedure and ICD 10 codes onto billing software from Doctor Note / Tax Invoice / electronic Medical Record • Remit receipts from receipt book to the debtors / patients from the necessary cashbook (Cash/Cheque, Credit Card, Clinic) • Daily cash-ups, receipt book checks and bank recons (where applicable) • Credit control o Contact Non Payments – Levy and Private o Correct Debtor Details – no contact / telephone details o Correct rejections (incorrect details) via to-do lists and correspond with Medical Aid Administration • Account Queries o Patient / Customer commutation and satisfaction o Complaints and queries • WCA o Paperwork collection and billing o Submitting to COIDLINK via GoodX application • MMF1 o Captured, billed and remitted onto GoodX application o Delivered to Doctor’s for completion o Posted to Attorneys / Individual once completed and paid • Stock Control o Ordering of stock o Collation of delivery notes / supplier invoices / supplier credit notes • Rooms Management o Unit stationery and office supplies o Solving issues • Statistics o Updated from the unit register and load on company portal • Site Management o Unit stationery and office supplies o Solving site issues Emergency Unit Weekly Operations (where redundancy is required) • Banking o Cash-ups, collection and deposit o Bank Reconciliations (to be confirmed) Emergency Unit Monthly Operations (where redundancy is required) • Month End o Timely month end o Bank reconciliations (to be confirmed)